REFUND POLICY:

Listing Studios operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a creative asset(s) production company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made upfront and on time in respect to the services offered to the CLIENT.

Creative asset(s) production, photography, videography, and editing require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets cancelled, delayed or postponed by the CLIENT, then all monies paid will be retained by Listing Studios and if applicable, an additional cost will be charged to CLIENT for all work completed beyond what was already paid for. No exceptions.

CLIENT has up to 60 days to fulfill their order by sending their product to Listing Studios. After the 60-day period is up, then all monies paid will be retained by Listing Studios. Replacement of the purchased package(s) due to loss by CLIENT will be considered as a new purchase and full price must be received.

Credit card info is stored within our payment processing system so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.

If any chargeback or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to CLIENT (to recover any fees passed on to us by the credit card company).

In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.

Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.

The CLIENT’s payments covers/pays for labor and presentation media in the production of the agreed creative asset(s), picture and/or editing services. Every effort is taken by Listing Studios. to provide the CLIENT with agreed product, and dissatisfaction of its contents, although regrettable, will be deemed subjective and is therefore not open for interpretation by the CLIENT as grounds for refunds or compensation, for which the creative asset(s) is not liable.

Rush Delivery fee is non-refundable. RAW footage purchased is non-refundable and non-returnable.

In a period of 30 days from the date of completion and delivery of the creative asset(s), the original edited footage will be deleted. Replacement of the creative asset(s) due to loss by CLIENT will be considered as a new purchase and full price must be received.